Everything you need to know about Airtel agent opportunities in Kenya, commissions, registration, and working with WAM Apps.
How do I register?
Download WAM Apps from Google Play.
Sign up using Google or email, complete the registration process in the Android application, and submit your details.
Applications are reviewed before agents can begin working.
How long does approval take?
Applications are typically reviewed within 24 hours.
Approval is subject to eligibility and is not guaranteed for every application within that window.
What information do I need to register?
The current application requests your full name, email address, primary phone number, Safaricom phone number, and a working location selected using a nearby landmark.
Email registration also requires a password. Google registration may simplify the process.
How and when are commissions paid?
WAM Apps pays eligible sales commissions through M-Pesa.
Payments are generally made within approximately one week after successful installation and verification.
There is no minimum payout threshold. Exact payout dates are not guaranteed.
Can I track my customers and commissions?
Yes. Agents can track customer registrations, installation progress, and their commissions through the WAM Apps Android application.
Does WAM Apps provide Airtel customers or installation leads?
Independent sales agents find their own customers.
Qualified Airtel installers may additionally receive installation leads generated by WAM Apps.
Lead availability is not guaranteed.
Can I work flexible hours as an Airtel sales agent?
Yes. Independent sales agents choose their own working hours.
They can participate while studying, employed elsewhere, or operating another business.
Are there minimum sales targets?
No minimum monthly sales targets apply to independent sales agents.
Agents must submit legitimate customer registrations.
Installers who accept assigned leads are expected to follow through responsibly.
How many customers can I register?
There is no fixed registration limit.
Agents may register as many legitimate, eligible customers as they find.
Commission eligibility depends on successful completed installations.
Do I need an Airtel Connect account?
Sales agents do not need an Airtel Connect account.
Qualified installation agents need an Airtel Connect account registered under WAM Apps.
Eligible installers may request account setup or assistance from WAM Apps.
What happens if my customer isn’t installed?
The customer request can remain pending while agents monitor progress and follow up with customers.
Commissions are only earned after successful installation and verification.
An ineligible or permanently cancelled request is not guaranteed to remain open indefinitely.
What makes a customer eligible?
Customers must be located where Airtel SmartConnect service is available, be genuinely interested in installation, and provide accurate contact and location details.
They should avoid duplicate or conflicting active requests and meet applicable Airtel installation requirements.
Final service eligibility is subject to Airtel’s requirements.
