Privacy Policy

1. Introduction

This website is operated by an authorized Airtel Kenya agent ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead capture form and services.

Important: Your information is collected by us as an authorized agent and forwarded to Airtel Networks Kenya Limited for service processing. Airtel Networks Kenya Limited has its own privacy practices which apply to the services they provide.

2. Information We Collect

We collect information that you provide directly to us when you fill out our lead capture form, including:

• Full name
• Phone numbers (Airtel number and alternative number)
• Email address
• Installation town and location
• Delivery location (nearest landmark)
• Preferred date and time for installation
• Selected service package

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service requests
• Schedule installation appointments
• Communicate with you about your account and services
• Send you service-related updates and notifications
• Improve our services and customer experience
• Comply with legal obligations

4. Information Sharing and Disclosure

As an authorized Airtel agent, we share your information with Airtel Networks Kenya Limited to facilitate service requests and installations. We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Airtel Networks Kenya Limited:Your information is shared with Airtel to process your service request, schedule installation, and provide customer support
• With service providers who assist us in operating our business and serving you
• When required by law or to protect our rights
• In connection with a business transfer or merger (with notice to you)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but this may limit some functionality.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us (the authorized agent):

13. Consent

By using our lead capture form and submitting your information, you consent to the collection and use of your information as described in this Privacy Policy.